Complaints Contacts Holland America Line phone numbers +1 888 425 1329 20 21 Customer Service +1 800 599 8256 15 9 25% Guest Relations More phone numbers Holland America Line website www.hollandamerica.com What are Holland America Line's email addresses? So, you need to know what fare type you booked under. We finally returned to the disembarkation port, and the ship transfer actually broke down in the middle of the airport! The ***************** said NO, Holland has to handle first. We conducted a search on social media and found several negative reviews related to Holland America Line. We were denied boarding June 12th 2022 and filed for the reimbursement around June 20th 2022. Or try: resaccounting@hollandamerica.co.uk, Someone posted this list of corporate offices and contacts, https://www.elliott.org/company-contacts/holland-america/, Thank you I'll forward my emails to these addresses too, You will be able to leave a comment after signing in. If you are past Final Payment Date, then you cannot cancel without paying a penalty. When I first went back to Holland a very nice Rep said yes Holland had to handle first and we were also entitled for daily meal allowances during our quarantine period, even though we chose to go home and quarantine there it would not make any difference on the meal per diem. Older crowd as well. Emails found on company website guestrelations@hollandamerica.com 73% Support Do these thieves ever reimburse their clients? Dear Holland America,I received a casino email offer on the 3rd of May. the 07/09/ 2022 I booked an other cruise montrel-boston, i could not used the 600.00 $ us, because my booking was in Canadian $, now the surpriseThe 600.00 US $ could not be used because now my deposit was converted by Holland to a credit? Use this comments board to leave complaints and reviews about Holland America Line. The email which I sent was responded to this week after 4 months had passed. Were always here to help. Also, my wallet was taken out of my room the day before the cruise ended. Anyone can write a Trustpilot review. In our experience, erroneous information by a CSR is not the exception. Check out Holland America Line's Instagram pictures and videos at, See Holland America Line's portfolio on LinkedIn at. I was told the refund was approved and it would be a little longer. Assisting Agent: Angeline SAFETY NOTICE: ComplaintsBoard has analyzed Holland America Line and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. We liked them so much we asked to take their picture. We look forward to chatting with you during our hours listed below: Monday - Friday 6am-6pm Pacific Saturday - Sunday 7am-3:30pm Pacific Holiday hours may differ from above stated hours The first time was a mistake on their part but I could not convince the nurse to rest me. We highly recommend Holland America and will definitely use them for our next cruise. I am very frustrated with HA, so I have decided to write this review. I have found them quite responsive. They are the ones that change the agreement and ports of call not **, we would not have booked this cruise with the changes they made. Nearly 2 hours for breakfast! Is there a supervisor that we can contact on this issue. Home Holland America Customer Service Contacts. This simple request took about 30 mins or so. Click here to get notifications about new complaints of Holland America Line. Well guide you through the process. We have new Credit card number for refund, Holland will not use, said it has to go on card used. I am still on the Zuiderdam at the tail end of a 21 days Rotterdam-Rotterdam Artic Circle cruise.It's been the worst cruise experience I have had. Sign Up and create one today. Second, the erroneous information provided by the PCC. I was booked for a European cruise in July 2022. Don't have an account? I dont think anyone here has answers for you (other than to always understand any contract you enter intobefore making payment, and alwayspurchase trip cancellation insurance in the future). If it was not for that I doubt we would see his posting. and updated on June 9, 2023. I asked what they thought I was going to eat for the other 6 days. Remember me (Optional) [edited], HAL HEad Office Seattle Fails - Unresolved Case number: [ZU [protected]], Interaction with Debbie as resolution specialist Holland America Line. They aim to please and work very, very long hours to satisfy customers. I chose the option for a full refund including airfare. Refund of $4,280 as approved by Holland America, customer service contact information for Holland America Line. Holland America's entertainment for our Alaskan cruise on the Eurodam was BORING. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. May be on the way to resolution. I was just on the phone - for over 2 hours trying to figure out why our friends received an awesome casino offer and we did not. Cruises include both popular and less-traveled ports in the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand and Asia as well as unique voyages to the Amazon and Antarctica. We booked a segment of the MS Zuiderdam round-the-world "Grand Cruise" from Adelaide to Cape Town (U309G - Jan 2023 to March 2023) and then asked to extend the booking to go from Sydney to Cape Town (U309B). We think we should get our **** back. All my credit cards, money and drivers license, gone. The best thing about the cruise was the amazing staff. I had called her overseas and left a message as well as asked her to hold the ********************** for us because we get back from the Princess ********************** on the 8th at night and the booking says needs to be done by the 8th. My daughter left her hat and called the lost and found. You know that gut feeling when you call the first time and get poor service (first impression), listen to your gut it's usually right. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. So it really depends on what you want.I found the food excellent, healthy and great options and not just cans and packets but they took the time to actually cook and please their customers. They do send numerous e-mail to book future cruises. Eventually, I miraculously connected with one agent who apologized and told me she would process my request right away. This was my 4th time going to Alaska's inside passage (other times on a different line). Reset. Alaskan Cruise by lorihutcherson3. By My son & daughter-in-law are about to embark on a HAL cruise out of Vancouver to Alaska. Reservation placed via computer for initial contact and phone for completing a reservation for Alaska cruise. We did file a complaint with Holland America and Effy Jewelry. If you want trip protection they make it available. My last conversation with Guest Relations at Holland America was In March 2023 and was told it has been approved and in the Que to have refund processed. Perhaps not. BBB Business Profiles generally cover a three-year reporting period. I was told that this credit was no longer valid because the 2 years validation date was over. We were going an ******* cruise and were denied boarding in Vancouver ******. I can come pick it up. It is not good to screw seniors/veterans, they have lots of peers and they talk to each other. When you pay thousands for a trip and do not purchase the insurance you are saying you are willing to take the risk of losing anything you pay for the trip. I haven't even departed yet and I am already sorry that I booked with Holland America. Our scan shows Holland America Line website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Here's a cautionary tale from the front lines of consumer advocacy, That includes endlessly tapping your inflight entertainment screen and drum solos. I have been on the phone for over an hour to get the address to our hotel upon arrival no one can provide this information. The food in the complintary diner was good but think it could have been larger portions. Write a . Plus, we have insightful letters, insider tips, and more. Please email me to We called and were told told we would receive a refund from Holland. In December 2022 I ordered a bottle of Prosecco from Holland America Ship Services to be delivered to the stateroom of a friend who was sailing on the Volendam with her family, departing on December 27th. Campaign ID: ********* should be honored. Booked an Alaskan cruise for 5 adults. Holland America Cruises Customer Reviews Overall Rating 4.2 Accommodations 4.2 Itinerary 4.3 Professional Staff 4.4 Repeat with Operator 4.1 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Holland America Cruises I can come pick it up. Holland America failed to require all passengers to get the Corona Vaccine, thereby allowing one or more passengers to infect me. Holland America Customer Service Representative Reviews First off, the Holland America website is an absolute nightmare and impossible to navigate, even if you can actually get into it. Many phone calls and multiple trips to customer service produced no results. What is Holland America Line's Instagram? Contact Us | Holland America Mar 27, 2023 1:47 pm EDT Verified customer Featured review We've traveled exclusively with Holland American and know what the experience is supposed to be. [protected]@gmail.com The entire process has been nightmare, we have been told so many different things, in addition to all the emails sent and Long wait times when you call Guest Relations (1 to 3 hours hold time). Holland America Line Careers and Employment | Indeed.com How can Holland America not be capable of handling this situation? (Good for him!). I was finally able to track down my luggage to a room on the first floor where it had been "confiscated" because they thought they saw alcohol in my suitcase - it was, in fact, my bottle of shampoo. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. NOT HAPPY! Accordingly, I submitted an online request for a refund using the form provided by HA on their website. When we booked the cruise it was because of where the ship was going. I have been trying for 5 months to get a resolution to my cruise credits that have not been applied because I was quarantined due to Covidtwice! If you encounter any kind of problem or issue they will not help you or offer to compensate you in any way even when it is their error due to their own incompetence. My mum, Carole Thornhill & myself have just returned from a trip from Canada, through the Rockies and ending with a 7 night cruise aboard the Mieuw Amsterdam around Alaska. Sail date: May 20, 2023 / Traveled as: Couple. Customer Reviews are not used in the calculation of BBB Rating. I was told in no uncertain terms that the $'s would be posted that night to my credit card on file. I was also told by the HAL booking person that it would be no problem to receive a veterans $100.00 onboard credit. Further, HAL offers (at least in the US) different fare types, some of which are non-refundable, but naturally the price is lower. I've dealt with a lot of customer service departments in my life but nothing as unhelpful as this, and I have lost a lot of sleep as I have a lot of money at stake here. Gorgeous views and family made this cruise!! Holland America Line Review: Cruise and customer service However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The UK phone number tha i use is +44 23 80650 5000 followed by Option 1, then option 5. Hollandamerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Third, the lack of an easily identifiable complaints mechanism. On May 31 received an email from Holland saying our cruise has been changed and locations would be different. Your website is extremely difficult to navigate especially queries on past cruises 2 Holland America Customer Service Representative interview questions and 2 interview reviews. #1 Posted September 20, 2022 (edited) We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. The agent did not speak English and was spouting off nonsense. Showing all complaints Sort Initial Complaint 06/03/2023 Complaint Type: Problems with Product/Service Status: Answered On May 31 received an email from Holland saying our cruise has been. +1 323-376-8097 Copyright 19952023 The Independent Traveler, Inc. Will not be recommending them to anyone let alone travelling with them again. Thank you, Desired outcome: I guess Holland America believes, finders keepers, losers weepers. Three days later nothing. They could care less and have no reservations about outright lying to passengers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Can anyone advise how long they take to just acknowledge receipt of the complaint and which emails have you used. Had a conversation with another passenger who said they had been on an excursion which returned at 21.00 only to find the restaurants had finished serving and the only food available was a pizza.Disgusting.Some of the staff tried to be helpful without success,but the cabin boys couldnt do enough for you and went above and beyond whenever asked.At one port we called at we encountered a protest against the cruise liners stopping at the ports going up to Alaska as the majority of the shops are owned by the shipping companies which take business away from locals causing the hardships in the winter months.To sum it up all the Holland America ships are money making machines. It has a fleet of 14 ships and offers approximately 500 sailings a year visiting all seven continents. Holland America Line Reviews, Complaints, Customer Service - Revdex.com BBB is here to help. Was told we were also getting trip cancellation insurance. The correspondence was also becoming slowand he even managed to get my name wrong. 2023 Trustpilot, Inc. All rights reserved. It was a cruise/land/rail experience. You also did not provide any detail (cancellation date, sailing date, itinerary) which alwaysaffects the ability to get a refund. The parent company of Holland America Line is Holland America Line N.V.. Holland America Line is a multinational company founded on 1873 with its headquarters located at Seattle, Washington, U.S. and key people behind it being Jan Swartz (Group-President Holland America Group) and Gustavo Antorcha (President).. Holland America Line has the following subsidiaries: Subsidiary. Holland America Line: Reviews, Complaints, Customer Claims Reload the page and repeat your search. Wake up. In examples like this I have no sympathy for anyone who fails to purchase trip cancellation insurance and then complains about losing their money when they have to cancel. On 3/28, while on a Holland America (**) cruise to *****, we booked a 27-Day Amazon Explorer cruise, 08 February ****-07 March **** (** booking 2J8L4H) for $6,664/person. Find helpful information and tips about Holland America Line Cruises from the Cruise Critic community. From the moment, I attempted to simply book a pre-tour hotel, this has been a fiasco. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Diarrhea, vomiting and Covid..,,we hit the trifecta on our May 2023 Baltic cruise .the ship was a floating Petri dish of virus.this was our second cruise on HAL that Covid was an issue.we self isolated with our sickness and did not contact the ship doctor.we are 3 star and should be 4 star by the end of the cruise.would not recommend HAL, but are stuck with them because of our Mariner statusin addition they were not flexible with our have it all package when we could not experience the two Pinnacle dinners due to our illnesses we needed a doctors note for a creditso to spread the viral love we are going to the Tamarind the last night.the HAL service desk supervisor is a moron, why she would not issue a credit because of illness is a mystery. They deleted two countires and a city we were looking forward to going to. log In With My Account. Contact Us Need Help Planning Your Cruise Vacation? Management. Stop touching the seat in front of you. To keep something that does not belong to. 1. Please explain to me in detail exactly what is the HAL policy on this issue. On April 10, 2023, our TA checked on the refund again and was advised that this should have already been handled already, and it was being escalated to Supervisor. My husband had tested positive and my testing agreed with that result but I had no symptoms and again my test kit showed a negative result. The TA did manage to convert the penalty to future credit. It was a waste of money and we could hardly wait to get off. Shore Excursions - Holland America Line Once on board I never received my luggage and was faced with the prospect of having no clothes for the next two weeks. Brian Webb. As a matter of policy, BBB does not endorse any product, service or business. Today our cruise would start in Civitavecchia but we did not go and will loose the funds. We will get Future Cruise Credit for the canceled cruise. IMHO, since a HAL representative gave you incorrect information, I think you should phone and (if necessary) email and request that a manager find and listen to the phone call in which you were given incorrect information from that HAL representative. Dont hold your breath with Holland America. Refund of $4,280 as approved by Holland America. What do YOU consider the OP's problem? I was connected to 4 different people with the same result. I was first told I would be paying one rate total for all three members of my party.
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