He was very kind made the phone call to the centre tring to find an answer but was given short answer from the centre that the coach to London has already left. Request a Refund - Flixbus 30w; Author. Even got a email and text informing me of a 10 minute delay - great service. Happy to recommend and will definitely use FlixBus again. We will inform you promptly in case of delays, so we recommend waiting until we inform you about the delay. The way I was spoken to was abysmal, the driver was incredibly rude, rolling his eyes and specifically offering no information. Under what circumstances do you get a delay with the Flixbus your money back, we will explain in this practical tip. The calculation is based on the exact time of departure (hour, minute, second). Bus had no WiFi no sockets! If you need to get somewhere on time book high sped trains or planes. 93309. (FlixTrain). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FlixBus / FlixMobility. width: 150px; I had now been lied to, given false information and a lack of assistance with our queries. I arrived more than 36 hours late and it costed me problems physically and financially. Remember, though, that the small print still matters, especially if youre the one initiating the cancelation. Toilet worked, AC was nice and quite powerful, they turned off the light so people could sleep, electric outlets worked, wifi worked (at 150 mb/trip it's not a lot but it's something). If there would be a 0 star option I would give this company a 0 and Ill explain why. We have reserved and paid two specific seats like two other guests. We ended up wasting several hours in the cold, hustling with all our luggage back and forth, lost a day of our vacation, paying way more since we had to take a train last minute to keep our schedule and never got any refund or even an apology! A few people gave him money to buy another ticket in another company while this creature was laughing at the situation. Though I have a suspicion that his bus was labeled LeoExpress without him knowing. Along with that there was no wifi in bus and no bathroom. Any way we can get a refund. I really couldnt have asked for a better experience, will definitely be using again! To whom it may concern: The return is where this gets ugly. During this ordeal, I boarded the bus and, very politely, asked the driver to confirm the destination and the original departure time of the bus, to confirm we were on the right one. Those options run late as well, but the comfart is better and the price is higher.The good thing about flix is a ok helpfull staff normaly (try USA Greyhound, if you talk at 11 pm inside a driving bus the driver will tell that all costumers will be kicked out of the bus. I'll never take it again. WE COULD SEE THE BUS LEAVING EXACTLY AT 13:08 HOURS FROM THE BUS STATION. Seriously?! I am sorry but this is unacceptable service. I arrived at the bus to find the driver angrily berating a young lady in german she tried saying she couldn't miss this bus and the queue in the kiosk was to long to which he replied " i dont care not my problem" he eventually relented and told her to get on, I followed her on he barked at me for my ticket when I said i need to buy it from you he shouted that i should go to the kiosk and continued to rant after i said theynsent me from the he barked 7.50 at me took my money and gave me the ticket no ask of passport or anything else like the guy in the kiosk but gave to ticket straight away so why the hostile attitude? If you cancel your trip 30 days before your departure, it's free. Both coaches were on time.Each journey was 7.99! Remember your rightsand invoke the DOT. New DOT tool shows what airlines owe you for canceled flights, delays Take the trip you booked originally. My friend showed our ticket, and asked to confirm we would be travelling to Budapest, which was responded with a blunt yes. To make matters worse, the person working for flixbus telling with a megaphone which bus is coming had NO clue and NONE of the bus drivers driving for flixbus had any clue either about where the bus was or why it was late. get a full cash or voucher refund of the ticket price by following our fast online instructions via Manage my booking. THIS CHEATER DRIVER, MOHAMED, DID NOT ALLOW US TO BOARD THE BUS AND HE WAS DEMANDING NEW TICKET TO BE PURCHASED TO BOARD THE BUS. Our services for you | FlixBus And I will never again travel with this company. But it was murky behavior around refundsand subsequent outcry from customersthat led the department to reiterate this last week. Hi, i lost my luggages too. All rights reserved. During the holidays we took 3 busses in total. On 08-30-2019, at approximately 1815 hours, I observed a Flixbus, #1095, California (I think) License Plate #EP00973, was traveling at approximately 70miles per hour, on Interstate 80 eastbound, approximately 5 miles west of Gold Run. The doors were being shut on them before they had a chance to move. In-Flight. Sign it in a few clicks. For more quick answers, check out our Frequently Asked Questions. Went from Brussels to Copenhagen. How can I request a refund for a bus delayed more than 120 minutes? My name is Darko Vicentijevic (booking number #[protected]) Again, I was given absolutely no information, and was aggressively ushered off the bus, with the door shutting in the process. Excellent service. not being able to complete my journey as I paid for, connecting transfer from prague to wroclaw (final destination warsaw), Delay without any info on station, and rudeness of stuff in bus, flixbus delay, unacceptable behavior, lack of informations, Rudeness of a driver about my service animal, Copenhagen - Hamburg 17/08 (6:35 Flixbus' arrival problems), they lie to you about not taking money from your account and lure you into signing for free for five days, cancellation and long delay on replacing bus, someone got on the bus using my name so I couldn't get on had to buy another ticket, disrespectful and unfair act - could have lead to dangerous consequences, customer service contact information for FlixBus / FlixMobility, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How can I request a refund for a bus delayed more than 120 - Flixbus At this point I did some research and found out that the location WixBus provided us with was wrong (their partner LeoExpress had the correct location on their website). Megabus Frequently asked questions | megabus Special Services. The table below shows how much you will be refunded. First one from Barcelona to Montpellier was downgraded to some Azur bus, which had no wifi, nor plug socket. The current coronavirus pandemic has thrown air travel and regular flight schedules in flux. The driver was one of the worse person I've ever met. There was no toilet paper and an awful smell the whole entire journey. But after realising my loss and trying to run back to station to find that the bus is already gone, I got my friend to call the customer service line.I clearly knew that the bus was on the way, next stop was Genoa 3h away. FlixBus offers direct routes to destinations throughout the US, easy booking, and onboard amenities such as . We were told to wait for next bus and if there are any free seats, we could get on it. It was my scariest most uncomfortable experience, I had. While we were waiting there lots of flixbuses came around for different destinations but none for London and our waiting time started from 11:15 to around 3:00 everyone was tired and puzzled that what's happening. Due to the delay our plans for the delay went awry and tickets bought are wasted. After a couple had boarded the bus, and a queue had formed behind them for the remaining passengers to enter, the driver then shut the automatic doors to the bus, into the line of passengers. Cancellation between 3 and 13 days before the date of departure: $3.00. It was even difficult for all passenger with out toilet in bus. The table below shows how much you will be refunded. read more. I take psych meds & am not suppose to be in extreme "heat" & I purchased a ticket on flix bus under the belief that they provided comfort, safety, & an air conditioned ride.. Wow! If we have consciences, we should let them sleep forever readily. Cancellations at least 30 days before departure: Free of charge. It's not in a good standard because sometimes it can get to your destination on time or late or it might not turn up until an hour. In case of any issue we will ask you to include proof that you . To cancel your entire booking or part of your trip, click on "Cancel Trip (s)". I paid to reserve a seat and paid additional so the seat beside me would be free. A crowd had gathered outside the bus, and no-one had any information. The maximum amount deducted from your ticket price will not exceed 30 EUR. To cancel added seats or luggage, click on "Cancel Luggage/Extras". This applies to all passengers, in which a departure time is specified, and for those with time tickets. At no point did any of the passengers receive an apology, was any information offered or was an explanation available about what was happening. Tried a 3rd time on PC and was successful and now I have 3 bookings and they won't give me a cash refund only voucher. Companies can ask for reviews via automatic invitations. And person who drove a bus to Vienna, guy with glasses called Jani didnt allow my wife and me to sit on a place we have payed for 1A and 1B athought we payed additional for those seats. Was your flight canceled due to bad weather? What you need to know Bad company that plays all its cards on the fact that youre gonna keep using the service cause you have no other alternatives. FlixBus / FlixMobility Customer Support Rated Extremely Low, Click here to get notifications about new complaints of FlixBus / FlixMobility. Busses are mostly late which is at this point acceptable considering the price of the ticket . PSA: Don't take FlixBus, at least in USA : r/travel - Reddit I WOULD DEMAND AN IMMEDIATE RESPONSE WITHIN 12 HOURS AND SUITABLE COMPENSATION FOR OUR HARDSHIP WHICH WE FACED DUE TO SUCH CHEATER DRIVERS LIKE MOHAMED, OTHERWISE, I WOULD BELIEVE THIS IS ALL HAPPENING WITH THE KNOWLEDGE OF FLIXBUS ADMINISTRATION AND REST ASSURED THIS WILL BE CIRCULATED THROUGH ALL SOCIAL MEDIA TO EXPOSE SUCH FRAUDS. One more thing, I was charged 5Euro for an additional luggage without getting and invoice. And the driver (they changed on the way I think) has a problem to open small trunk to give me back my photographic equipment. I INSIST that you compensate cost for this tickets. My ride was cancelled. What should I do? - Flixbus This is from the start, in the evening, when it started to rain and there was no roof. ET) - The submersible is scheduled to return to the surface, the U.S. Coast Guard says. We were on bus 1301 yesterday from prague to wroclaw. You can trade in your reservation online as long as it's more than 3 hours before your scheduled departure. How did you file a compensation for the lost luggages? tap the feature 'Where is my bus' right below your departure time. You have the Other problems the possibility to contact the national enforcement body for passenger rights when they feel their rights have been violated. Where can I apply for this? We were stopped at boarder control which should have be3n factored into the time and stops were taking way to long to take off again. There is no legal mandate requiring that airlines refund travelers who are suddenly unable to fly, even in a pandemic. Cancellation Policy overview | FlixBus The amount depends on how far in advance you cancel your ticket. You can also check where your bus is on our website. I had to WAIT till new passangers will get into the bus. Where to Watch the 4th of July Fireworks in Las Vegas 2023, Where to Watch the 4th of July Fireworks in NYC 2023, Where to Watch the 4th of July Fireworks in Washington, D.C., This Year, Tips and tricks from our travel experts along with the latest news from airlines, hotels, loyalty programs, and more, delivered to your inbox weekly, Flight Canceled or Delayed? In the end we had to come up with the solution, which was to rebook as on a next bus, that still had free seats. And both times they were driving as crazy that I was afraid will I ever arrive to destination where I wanted to. We were standing out in the freezing rain at 2am in the morning with no information about our bus. In this way I lost the ticket price, and I had to anyway buy another one for next bus. The bus was full and so also lost money on booking the seat beside me. FlixBus is one of the most eco-friendly ways to travel. I've had drivers that got there an hour late. I traveled Leicester to London and returned the same day, both of the buses left at the EXACT right time and arrived at the destination with no problems. This company will often leave way earlier than the scheduled departure time. Use of this site constitutes acceptance of our User Agreement and Privacy Policy and Cookie Statement and Your California Privacy Rights. This delegates the argument from you to a major financial institution, which can then tussle with the airline more effectively than you, a single customer, might be able to. (Customer support didnt give a shit about it). The entire ordeal was incredibly aggressive, confusing and downright dangerous - passengers were being trapped in doors that were being purposefully shut on them. Titanic sub timeline: when did it go missing and key events in search Socially oriented website which will help to solve your little (or not little) technical problems. [protected]@gmail.com. If not, I will contact the DOT and my card issuer now.. Here's What You Can Do, How to Get TSA PreCheck: Everything You Need to Know, The Booking Trick to Save You Money on International Flights, Flights to New York City Are Impacted By Wildfire Smoke, With Ground Stops and Delays, 23 Very Good Travel Deals, Whether You're a Cruise Lover or in Search of a City Hotel, July Fourth Airfares Are Cheaper This YearHere's How to Get a Last-Minute Deal, drastically loosened their usual rules and change fees. We were given a replacement bus time with just under 4 hours delay at 20:40, getting us into Stirling 23:15. If youre still being charged a fee, you might be able to offset it this way. Oh and their drivers? How can I request a refund for a Flixbus delayed? I believe that regulation applies to my circumstances. Ad Choices. The bus didn't stop its merge just kept going over, forcing the motorcycle to swerve to the right in order to avoid being hit. The door would open, a few passengers were allowed to board, and the doors would shut, trapping others in them. Couldn't praise it more. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund. Cancellation between 14 and 29 days before the date of departure: $1.00. First of all the bus arrived nearly 80min later that planned in Rovinj. )Overall, I would use Flixbus again if I needed to get somewhere with no other option, but certainly don't book it for the promised extras such as leg room, WiFi etc. Regards, Several passengers have mentioned it to the attendant but she can't do anything about a bus that has"no working air conditioner", in it! I'm relieved to say that it wasn't as bad as I thought it would be; the coach did turn up on time where it said it would, and it got me to my destination on time too, so it did the job. Till 8 AM the bus didn't come, no additional information from Flixbus at all! For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund. Short: Huge gamble. Flixbus passenger rights: money back in case of delay Missed bus I would like a refund for my unused ticket. The bus was clean and the Wi-Fi, USB charging port and toilet all worked. Oh, and no refunds for any of this either, they only allow refunds when your bus arrives later than 2 hours, so if you wanna wait in the cold or heat for that long, and still pay for it, even if you miss your bus because it decided to leave earlier, you are out of luck. The second driver took the time called the centre explaining that on that destination more than 10 people from 3 different destination are still waiting for that bus which was supposed to departure at 00:25 and the controller on the centre were saying that, that coach left Antwerp on 00:27 I have had much better luck and treatment with other low cost transport companies Date of experience: February 2018 Ask WaryTraveler635 about FlixBus 31 Thank WaryTraveler635 Lack of info. First (after 45 minutes, via sms), the bus was supposedly "1 hour 15 minutes late" which then turned into 1 hour 45 min, which turned into 2 hours 10 minutes, which in reality turned into about 2.5-3 hours. Delay and rude behaviour staff are natural in flixbus. After two hours it didn't arrive. Mostly bus have delay and you should do it, more than 10 times. Cancellation less th,12.2.5 A refund will not be given if the passenger did not travel or the seat was . 15.1 If there is a cancellation or delay, FlixBus or the bus station operator will , As a serial victim of Flixbus delays, I have to tell you: SO much can buying tickets as early as possible and then getting a refund/modifying the, my bus was delayed for 3 and a half hour and I got message from Flixbus: "Dear of two hours you have the possibility to cancel your trip and get a refund. Sincerely, trina rodriguez jackson The full fare Flixbus will refund you, if the departure from a bus stop is delayed for more than 120 minutes or is cancelled. The less said about Flix bus the better. You bunch of crooks who want to reap where you didn't saw! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. NoWhen you travel by bus in Europe/USA expect low prices and delays. This repeated for a further 15 minutes, with no information from the driver whatsoever. width: 70px; Bargain. Where can I apply for this? And the thing about gambling is, the casino always wins.Long: My gf and I decided to take a FlixBus from Warsaw quite a while ago. I left the bus to avoid an injury and still was yet to confirm if this was the correct bus. Including meals or accommodation for a maximum of two nights (80 euros) for example, if necessary. In the following cases, you can also make claims at Flixbus claim. After reading the reviews I was terrified of travelling with Flixbus. Do you want to travel with FlixBus? Please find more information in our terms & conditions. We had not been given any information. Worse, next bus available to Reading was at 4pm what was going to make me loose all day because of their fault!Never again! Get there early enough waiting at the correct gas station where we got dropped off. Heinemannstrae 6, You cant pay for your groceries with an airline voucher.. Whether you travel with a wheelchair, are dependent on a service animal or are pregnant at the time of your trip, our bus partners do their best to make their buses as comfortable and accessible as possible for you. They tried to argue, instead, that vouchers could substitute for refunds. (FlixBus) With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. I went to another city in Slovenia, where I get the next coach. Oh, and no refunds for any of this either, they only allow refunds when your bus arrives later than 2 hours, so if you wanna wait in the cold or heat for that long, and still pay for it, even if you miss your bus because it decided to leave earlier, you are out of luck. Alternative transportation For more information, please see our Cancellations at least 30 days before departure: Free of charge. Subscribe to our newsletter to get notification about new updates, information, etc.. I paid an additional luggage online for less than 1. You don't get a refund, but you'll receive a FlixBus voucher for the cost of your original ticket (minus the fee) that can be used towards your . FlixBus / FlixMobility: Reviews, Complaints, Customer Claims, Page 5 I asked to book a ticket in the kiosk after a very long wait the guy in there asked me for 8.50 even though the price online was 7.50 but I didn't care i wanted to get on, he then asked me for ID i only had my UK driving license on me so offered this to which he asked if I also had my passport which I said no as I hadn't brought it out of the hotel, he insists I need it for the bus which seemed like rubbish as I traveled there without it and to the Czech Republic without it explaining this he told me to speak to the driver. buying tickets as early as possible and then getting a refund/modifying the . Check-In. Damaged baggage My baggage was damaged during the trip. The knock was entirely ignored and still no information received. It is legally allowed to make that offer, but you are also entitled to decline and insist instead on a full refund, via the original method of payment. When do student loan payments resume? Here's what today's Supreme Court Information provided by various external sources. Whats more, theres little or no end in sight to the confusion. My friends and I couldn't sit together anymore. Note: if you decide to take the trip, no refund can be granted. A large group had gathered by now, and we were not told a single thing. The driver then opened the doors to the bus and some passengers began to enter. At this stage we were already 45 minutes late. This was definitely an unpleasant travelling experience. Can you stop with the forced free booking online reservations. Today marks the day i'm done with this company now and forever. If the customer service would have helped me to get in touch with the buss driver, I might have had a chance to recover all my contacts, holiday photos and documents, but now the phone is already erased and lastly located somewhere in Naples. All rights reserved. Any questions you can contact me @ [protected] Request a Refund - Flixbus Reduced Mobility. Thank you for reaching out to us regarding your Refund someone was able to get on the bus under my name but it wasn't **CORRECTION **I mean to say 10 pm, not am. Attached is the photo my wife took from the back of the bus at 18:31h, Dear Sir/Madam, Disgusting smell from the toilet Glasgow to Aberdeen 1600hrs:07/03/23Booked a ticket and reserved a seat for 2.99 1B, but was informed I shouldn't be sitting in that and I should sit anywhere on the bus. How can I request a refund for a bus delayed more than 120 - Flixbus
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