We ship worldwide, and all orders are processed within 1-2 business days of order approval. After August 12, 2011, returns received from customers with whom Macmillan/MPS does not have a direct billing relationship will be refused or returned to the customer at the customers expense. Class Cancellations Please note: Customer accounts with excessive claims activity may be required to supply extra documentation in order to receive credit or replacements. Based on our last check on January 19, 2023, Macmillan was not offering free return policies. How good is their customer service for returns? You must provide accurate and complete billing information at the time of your order, e.g., name, address, telephone number and valid form of payment. All software included in a CD, DVD or other digital media, is governed by its respective end user license agreement included with or in such product, if any. Invoice numbersmustbe written on the outside ofeachbox received by our warehouse. Macmillan titles return to Amazon - CNET Bookseller Services - Macmillan No active courses are available for this school. You'll be prompted to search for your school and choose your course. No prior permission is required. Each return must contain a packing list and a copy of the original Return Authorization (policies 1 and3) and any applicable chargeback paperwork. Your right to use and access the material or digital courses for which you purchase a License to Access on this Site, will terminate upon the end date indicated at the time of purchase and in your Macmillan My Account or earlier if such course is cancelled. } College Quest Blog. 3-day shipping, next day shipping). Policy. MACMILLANS CALIFORNIA CONSUMER PRIVACY ACT POLICY here. All that is needed is a copy of the original invoice dated within the last 12 months. We may offer discounts to first-time purchasers, such as waiving shipping fees on first orders or applying discounts on fees for a limited time. .preview-close-bar { Such standard shipping will normally take between 3 and 8 business days to receive your package from the time you place your order. You can also access Macmillan's 'Cancer in the workplace' policy, Macmillan's 'Carers' policy } If the cartons are not packed properly, and items are damaged as a result, credit may not be given and we will discard or return product to the customer at the customers expense. Please see the Physical Product Purchase section of our Return Policy page for full details & conditions. If you think we have made an error in the fees that you were charged, you must notify us within 30 calendar days that the error appeared on your billing statement and include a full description thereof. .jumbotron { Please call customer service at (734) 455-7900 if a copy of the original invoice is unavailable. We will ship all orders by standard UPS ground in the U.S. for the shipping fee specified at the time of purchase. If a bundle contains a Physical Product Rental, the only form of payment that you will be able to use for the whole bundle is a credit card. Return Information | Hayden-McNeil Macmillan Learning Fax: 800-672-2054 After a weeklong public dispute over e-book pricing, the paper and electronic titles of publisher Macmillan are returning to Amazon.com's . Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. PDF Macmillan Returns Processing Q&Q Boxes with no invoice numbers will be refused at the door, or sent back at the customer's expense. Permission to return must be authorized in advance by fax(888-806-7220) or by using our contact form. Each return must contain a packing list and a copy of the original invoice. Limit cartons to 45 lbs. f you refuse to pay duties & taxes and request the item be returned to sender, the customer is responsible for return shipping charges. Bring your package to a UPS shipping center in the U.S. You are responsible for the cost to ship the returned product back to us if you have requested a refund. The form of payment that you can use to place and pay for your order (e.g., credit card, debit card or PayPal) will be posted at the time of making your order. You may be charged for each individual order you place or your individual order charges may be combined and your form of payment charged once for all of your orders combined in your next billing cycle. Return Policy Template: Free With Examples & Guide - Termly Does Macmillan require a receipt to make a return? Bring your package to a UPS shipping center in the U.S. You are responsible for the cost to ship the returned product back to us if you have requested a refund. The standard rental term length is 130 calendar days from the date of placing the rental order unless you selected a different term length at the time of purchase. All such software is licensed and not sold. Alternatively, your organisation may have broader polices that can be applied to people with cancer and/or carers. Requests made after this time will not be eligible for a replacement or refund and you will be obligated to return the book at the end of the rental period and subject to the provisions below on late returns and/or rentals not returned. .list-group-item { Powered by AfterShip. Rental Returns. Promotional codes have no cash value and are not transferrable. If we erroneously shipped you a damaged product or incorrect product from what you ordered, in addition to the above refund, we will refund to the form of payment that you used for the product purchase, the original shipping fees we received from you at the time of purchase. Payment of Fees Discovering New Points of Differentiation - Harvard Business Review Please call customer service at (734) 455-7900 if a copy of the original . If you did not receive your order, go to your Macmillan Learning My Account Page and select RETURN, for the order not received in time for your course. Credit Memo Guidelines All such offers are subject to the terms posted on the Site. The length of time term for each License to Access varies by product and will be indicated to you at the time you purchase each License to Access for each respective product and in your Macmillan My Account. Applicable Law License to Access Purchases and Refund Requests for Licenses and Digital Products. For each order, our billing agent will charge your form of payment you provide to us at the time of purchase, without any additional notice. Please note: credit cards are the only acceptable form of payment to: i) place an order to rent Physical Product; or ii) rent and/or purchase a bundle containing Physical Product rental. If quantities of returned titles received do not match quantities stated on your Chargeback paperwork, you will receive a Chargeback Discrepancy Notice via email, fax, or mail. Macmillan!Returns!Processing!for!Customers!of!H.!B.!Fenn!and!Company! Will there be any damage fees? If at the end of your rental term, you return to us a product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price for the product listed on our Site at the time of the rental. It may bear a unique scannable serial number or QR code provided by us that enables us to identify and track the rented product to your invoice for this order, which includes your full name and address on such order invoice. 100% of quantities purchased within 12 months of the invoice date. We will ship all orders by standard UPS ground in the U.S. for the shipping fee specified at the time of purchase. All other terms for a given product will be indicated in its respective products Terms of Use and Privacy Notice. Online E-mail at orders@mpsvirginia.com PUBNET at 631-5011 EDI at ID# T246 Advantis Other Bookseller Information Discount Schedules, Returns Policies and Coop Policies ( Terms & Coop Policies ), Imprints, Standard Address Number Returns on titles which have been out of print for more 180 days are not eligible for credit and will not be returned to sender. If we do not receive payment from your credit or debit card issuer for any orders, you shall pay any amount due to us upon request in any form we request. You will be charged whether you use the product or not. Knoji is a social discussion platform that's 100% free to use. We also reserve the right to refuse to sell to or to provide refunds to any person for demonstrated abuse of our return policy. You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan Learning My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as we provided it to you. Upon completion of your rental term, you must return the product to us by the due date which will be indicated in your order and in your Macmillan My Account page. All returns must be prepaid. You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as we provided it to you. Here at Noble Macmillan, we strive to make sure all our products are dispatched in the best possible condition. If you want to buy the product at the end of your rental term but before your due date or extended due date instead of returning the product to us before its due date or extended due date, go to your Macmillan My Account Page and select Buyout instead of Return and we will charge your credit card the full list price for the product on our site at the time of your Buyout request but deduct the rental fee and late fee (if any) we already received from you for the product. PLEASE NOTE THAT OUR SITE MAY NOT BE AVAILABLE AT TIMES SUCH AS FOR ROUTINE MAINTENANCE. Employees may contact compliance@macmillan.com to request a copy of a specific Macmillan Policy, including: Macmillan Policy Against Discrimination and Sexual and Other Harassment (US) Macmillan Global Policy Against Discrimination, Harassment and Retaliation (global) Macmillan's Approach to Anti-Bribery and Corruption (global) If you purchase a Physical Product, or License to Access and/or rent Physical Product or any bundle thereof, you hereby agree to pay us all applicable charges pursuant to each respective order. Rent or Buy Textbooks | Macmillan Learning Student Store Contact us and request a refund within 21 calendar days of the date of rental. Back to top If you did not receive your order, go to your Macmillan Learning My Account Page and select RETURN, for the order not received in time for your course. Copiesof the invoice, packing list, and chargeback paperwork must be included in each box. Macmillan Coupon & Promo Code | Verified Jun 2023 All Deals 11 Coupon Codes 3 Online Sales 8 Grab Free Shipping on Select Items Only! padding-top:24px; Limit cartons to 45 lbs. You will be charged the full price of the book at the time of your rental, minus the rental fee you've already paid. Check the, No. The parties submit to the exclusive jurisdiction of the Courts located in New York, New York. Promotional codes cannot be applied to any standalone digital courses or materials including but not limited to Achieve, Achieve Read & Practice, FlipIt, LaunchPad, LaunchPad Solo, LearningCurve, REEF, Sapling, SaplingPlus, and Writers Help. If some of a return is unacceptable, we will send the entire return back at the customer's expense. If at any time you decide youd like to keep your rental, go to your Macmillan Learning Student Store account and choose your rental order. You can only use one promotional code at a time and if you enter more than one promotional code at checkout, only one promotional code will be applied. The order history for your e-book will tell you how much longer you have access; once the date has passed, you will no longer have access. Pack cartons securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). Ship the physical product in the same packaging we shipped it to you in, place the packing slip inside the package, and affix a shipping label to the outside of the package using clear tape. Rental Returns. You may be provided with the option to select expedited shipping at the time of check-out for an additional shipping fee. Visit College Quest for tips and tricks for your transition. Get Help. Select the LaunchPad option from the product page. Get the latest deals. If you didnt find the answers you were looking for on this page, please visit our Student Store Helpor our Support Community, where you can search our knowledge base or create a case. Books must be returned within 90 days of authorization. We may offer discounts to first-time purchasers, such as waiving shipping fees on first orders or applying discounts on fees for a limited time. Check the, No. Once our warehouse receives your return, it usually takes about a week for the credit memo to be issued and mailed to you. Such standard shipping will normally take between 3 and 8 business days to receive your package from the time we receive your order. Shipping Requisites Enclose packing slip with shipment, giving: Invoice number 14903 Pilot Drive The return process is the same as for physical textbooks. No schools matching your search criteria were found ! 16365 James Madison Highway Shipping fees will be added to your order prior to completing your purchase. Select your purchase option and complete checkout. Please visit our Shipping FAQ for more rate information, Start YourReturn Here: https://returns.hilarymacmillan.com/. 15 Return Policy Examples - Small Business Trends PLEASE NOTE THAT OUR SITE MAY NOT BE AVAILABLE AT TIMES SUCH AS FOR ROUTINE MAINTENANCE. PLEASE PRINT YOUR PACKING SLIPS AHEAD OF TIME AND ALLOW FOR SITE DOWN TIME AND SHIPPING TIME TO GET YOUR RENTED PRODUCT IN THE MAIL AND RECEIVED BY US BEFORE THE DUE DATE. All returns must be in sellable condition (e.g., price stickers removed). You may be charged for each individual order you place or your individual order charges may be combined and your form of payment charged once for all of your orders combined in your next billing cycle. You may be provided with the option to select expedited shipping at the time of check-out for an additional shipping fee. You have 5 days from receiving your approved return request to mail the package back. iOLab can replace or augment your current lab set up and is perfect for online, hybrid, or traditional classes. You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as we provided it to you. Macmillan Learning Student Store | Rent or Buy Textbooks Phone: 888-330-8477 Click on See Details for the rental order you want to return. Bookseller Services - Macmillan Yes, you can return your unused textbook or item for a refund of the purchase price. Student Store > What is your return policy? - macmillan.force.com All other terms for a given product will be indicated in its respective products Terms of Use and Privacy Notice. All shipping claims concerning damaged and shorted shipments must be made within 30 days of shipment receipt. Promotional codes cannot be applied when any shipping method other than standard shipping is selected (e.g. All return and exchange items must be unworn with tags attached. Your use of the Site constitutes your acceptance of these U.S. Store Terms of Purchase / Rental (the terms). Fenn account, you will be required to pay the Trustee the outstanding balance on that account. You can find our full Return Policyon the Support Community. Returns Policy - Noble Macmillan width: 100%; Customer must notify Macmillan/MPS of any change in its, or its indirect retailer's, returns-processing or destruction procedures or controls. All that is needed is a copy of the original invoice dated within the last 12 months. Books must be returned within 90 days of authorization. Spend 165.00 more to get free UK delivery. If you request a refund and return a rented product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, and we did not send it to you in this condition, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price (i.e., not the rental price) for the product listed on our Site at the time of the rental, which will be deducted from your credit card refund. All refunds will be processed in 3-10 business days. Please note that restrictions apply to promotional code discounts including: !Fenn!and!their!bankruptcy!trustee,!Grant!Thornton,!haveactively!been!processingMacmillan! SAN: 6315011. We researched this on Jan 19, 2023. We will ship all orders by standard UPS ground in the U.S. for the shipping fee specified at the time of purchase. We reserve the right to not permit return of or provide a refund on a digital product if the purchaser has initiated or made returns on two or more other digital products in any 12 month period, across all of the purchasers accounts with us. MPS Terms & Policies - BFW Publishers FAQ - Henry Holt - Macmillan All credits and refunds must be applied within one year of Credit Memo issue date. All items bought on sale are eligible for exchange or store credit. If your information changes at any point in time that your order is still being charged, or for an order for which an end date has not year occurred, you shall promptly notify us and update such information. Fenn account. PDF A guide for employers - Macmillan Cancer Support Shipping Claims Offer expires 12/31/19 and is valid for one-time use only. Ship the physical product in the same packaging we shipped it to you in, place the packing slip inside the package and affix the pre-paid shipping label to the outside of the . Does Macmillan guarantee items with a free return policy? At MPS, we value our partnership with each bookstore and educational book reseller. The following notebooks are considered Specialty and have a new 13 digit ISBN: Hayden-McNeil accepts 100% of returns of Specialty titles in sellable condition within 12 months of an invoice date. Does Macmillan accept in-store returns? If at the end of your rental term, you return to us a product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price for the product listed on our Site at the time of the rental. Macmillan Returns Processing for Customers of HB Fenn. Ship the physical product in the same packaging we shipped it to you in, place the packing slip inside the package and affix the pre-paid shipping label to the outside of the package using clear tape. If you wish to request a refund for an order that has been confirmed as undelivered, you may do so by contacting Customer Support within 21 days of the purchase date. You understand that your access to the License to Access digital courses or material that you purchase from us on this Site may be unavailable from time to time for several reasons, including for scheduled maintenance and upgrades.
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